Most questions can be answered quickly and simply by visiting our Customer Services section where you will find information on navigating the site, our secure online shopping system, placing an order, paying for an order including payment options, loyalty points and taxes, our delivery methods, destinations and costs, how to track your order and what to do in the event of returns for refunds, exchanges or complaints.

 

You can also see your order history, track the progress of current orders, update your account details and review how many loyalty points you have by logging in to Your Account.

 

We are based in the United Kingdom so our staff can only answer emails between 9am - 5pm (GMT) Monday to Friday so please be patient if you submit a question outside of these times. Alternatively, please call our Customer Services Department on 0845 058 1114 [International Callers +44 1788 577 254] during the same office hours.

 

Please only use this contact form if you cannot find the answer to your question after visiting the Customer Services and Your Account sections.